Frequently Asked Questions FAQs
Frequently Asked Questions FAQs
To place an order, simply browse through our product categories, select the desired parts, and add them to your cart. Proceed to the checkout, fill in your shipping details, and complete the payment process.
We accept various payment methods, including credit/debit cards, net banking, UPI, and other popular digital payment options. Cash on Delivery (COD) is not available.
Yes, we at Gigani Gears prioritize the security of your transactions. We use secure encryption protocols to safeguard your payment information and ensure a safe online shopping experience.
Shipping FAQ
Once your order is shipped, you will receive an email and Whatsapp with a tracking number and a link to track your package. Alternatively, you can log in to your account on our website and check the order status in the “My Orders” section.
Currently, we only offer shipping within India. We do not provide international shipping services.
You can cancel your order before it is shipped by contacting our customer support team. Once the order is shipped, it cannot be canceled.
Yes, Gigani Gears sources products directly from authorized distributors and manufacturers. We guarantee the authenticity of all the products available on our platform.
Returns, Refunds, Replacement, and Exchange FAQ
We do not accept returns for any reason other than confirmed cases of Dead on Arrival (DOA) where we offer replacement product. Please inspect your product upon arrival and report any issues immediately.
Refunds are not provided for any reason after the product is ready to dispatch or has been dispatched. However, we do offer replacements for products confirmed as Dead on Arrival (DOA).
Yes, we offer replacements strictly for products confirmed as Dead on Arrival (DOA). Please contact our support team within 3 days of the delivery date to request a replacement.
Unfortunately, we do not accept exchanges for any reason once the product has been dispatched. We recommend ensuring compatibility and specifications before finalizing your purchase.
Dead on Arrival (DOA) refers to products that are non-functional upon arrival or fail to operate within the initial setup phase due to manufacturing defects or damages incurred during shipping.
To initiate a replacement for a product identified as Dead on Arrival (DOA), please reach out to our customer support team within 3 days of the delivery date. Provide detailed information and, if possible, supporting evidence such as images or videos displaying the issue.
Unfortunately, any requests for replacements due to defects or malfunctions reported beyond the 3-day DOA replacement window will not be accepted.
Regrettably, we do not accept returns, refunds, or exchanges for reasons other than Dead on Arrival (DOA) within the specified 3-day window.
Welcome to the Frequently Asked Questions section of Gigani Gears.
We’ve created this page to help you find quick and clear answers to common questions about our products, orders, payments, shipping, returns, warranties, and support.
Whether you’re looking for information before making a purchase or need assistance after placing an order, our FAQs are designed to save you time and give you complete clarity. If you don’t find the answer you’re looking for, our support team is always ready to help you.
At Gigani Gears, we believe in transparency, trust, and a smooth shopping experience—this FAQ section is one more step towards that commitment.
