Refund Policy
Refund Policy – Gigani Gears
At Gigani Gears, customer satisfaction is important to us.
This Refund Policy explains when and how refunds are processed for orders placed on giganigears.com.
1. Eligibility for Refunds
Refunds may be issued in the following cases:
Product is Dead on Arrival (DOA)
Incorrect product delivered
Product has a verified manufacturing defect
Order cancelled as per our cancellation terms
All refunds are subject to product inspection and approval.
2. Non-Refundable Situations
Refunds will not be provided if:
Product has been used or installed
Physical damage or mishandling is found
Accessories, packaging, or invoice are missing
Return is requested due to change of mind or personal preference
Warranty issues covered directly by the manufacturer
3. Order Cancellation Refunds
Before Shipping
Full refund (if prepaid)
After Shipping
The following deductions may apply:
5% cancellation charge after dispatch
3% modification charge after dispatch
2% payment gateway/convenience fee (for prepaid cancellations)
5% deduction for EMI-based payments (as charged by financing partners)
Applicable charges will be adjusted before processing the refund.
4. Refund Method
Refunds are issued only to the original payment method
Credit/Debit Card
UPI
Net Banking
EMI provider
We do not provide cash refunds
5. Refund Processing Time
Refunds are initiated after the returned product is received and verified
Processing time: 5–7 working days
Bank processing time may vary depending on your payment provider
6. Failed or Cancelled Orders
If an order cannot be fulfilled due to:
Stock unavailability
Pricing errors
Technical issues
A 100% refund will be issued automatically.
7. How to Request a Refund
To request a refund, contact us within the eligible period with:
Order number
Product details
Reason for refund
Photos/videos if required
8. Contact Us
Gigani Gears
Shop 3, Cement Chawl, JP Rd, Dawood Baug,
Andheri West, Mumbai, Maharashtra 400058
📞 +91-75595-05595
